| Workshops |
Workshops are held in our classrooom above the shop or in a local church hall.
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|  | Terms and Conditions |  | Terms and Conditions At Threads and Patches we aim to give the best service we can to our customers. The following code of practice reflects this philosophy. Do contact us if you experience any problems with your order either via email or by telephone.
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| Contacts / Customer Service Email:threadsandpatches@gmail.com
Tel: 01908 649687 |
| Returns You can return anything you order within 7 days provided the goods are unopened and undamaged. We will then refund the cost of the product less a handling fee. For orders paid by credit card this is 15% (to cover the cost of card processing and postage). For orders paid by cheque this is 10% or the cost of postage, whichever is the lesser. |
| Complaints If you have a complaint let us know as soon as possible and we will do everything we can to resolve the issue. If we cannot resolve it in two weeks then we will issue a full refund.
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| Privacy Your personal details (name, address, email address etc.) are used for no purpose except fulfilling your order and contacting you if you wish to be on the mailing list. It is not available to any third party. Your details will NOT be passed to a third party and you will not receive unsolicited mail.
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| Orders
Security
Credit Card Payment Details
These are stored on a secure server and are downloaded by us through a secure system so we can process your order.
Order details
Your order details are automatically passed direct to us via normal email facilities. Credit card orders are passed via a secure server connection.
Cookies
These are only used for two purposes
1. Address details
When you "leave the store" you are asked if you wish to save your customer details in a cookie. These details are held on your machine and are entered into the Customer Details page for you next time you place an order.
2. Order details
If you place items in your shopping basket and then leave the store, the items are held in a cookie on your machine and when you next enter the store you are asked if you wish to have them returned to the shopping basket.
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| | FREE POSTAGE AND GIFT |
Free Postage on all orders over £25.00. Orders under £25.00 all cost £3.50 postage
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